Analisis Tingkat Kepuasan Pengguna Aplikasi Starbridges Menggunakan End User Computing Satisfaction

نویسندگان

چکیده

Starbridges adalah aplikasi yang digunakan oleh karyawan PT. Indocyber Global Teknologi untuk melakukan absensi, pengajuan cuti dan koreksi absensi secara daring. Penelitian ini bertujuan menganalisis tingkat kepuasan pengguna dengan menggunakan metode End User Computing Satisfaction terdiri dari 6 faktor penilaian. Faktor tersebut antara lain Content, Accuracy, Format, Ease of Use, Timeliness, Satisfaction. Data didapatkan menyebarkan kuesioner berupa pernyataan melalui Google Form. Metode penelitian dimulai penentuan objek penelitian, pengumpulan data, analisis & pengolahan hasil terhadap Starbridges. Hasil didapat menunjukan respon positif 5 berada dalam kategori Puas 1 Cukup Puas. terdapat 2 nilai rata-rata tertinggi masuk kedalam puas yaitu pada Format bernilai 3,73 Use 3,63. Sementara terendah termasuk cukup ada Timeliness 3,01.

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ژورنال

عنوان ژورنال: Jurnal Ilmiah Komputasi

سال: 2022

ISSN: ['1412-9434', '2549-7227']

DOI: https://doi.org/10.32409/jikstik.21.4.3116